Frequently Asked Questions
Everything you need to know about your Footpatrol order and our latest sneaker drops.
How can I participate in a sneaker launch or raffle?
To enter our latest sneaker raffles, download the Footpatrol app and register your details. Winners are selected at random and notified via email or app notification regarding their purchase window.
What are your delivery options and timeframes?
We offer Standard Delivery (3-5 working days) and Next Day Delivery for orders placed before 6pm. International shipping times vary by destination and will be calculated at checkout.
What is your return policy for limited edition items?
Items must be returned in their original, unworn condition with all tags and the original shoebox included within 28 days of purchase. Please note that some high-heat launches may have specific return conditions noted on the product page.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Klarna. Available payment options may vary depending on your shipping country.
Can I cancel or amend my order after it has been placed?
Once an order is placed, it is processed quickly by our warehouse team to ensure fast delivery. Therefore, we are typically unable to cancel or make changes to your order once it has been confirmed.
Are all products sold on Footpatrol authentic?
Yes, we are an authorized retailer for all brands we carry, including Nike, Adidas, Jordan, and New Balance. All products are 100% authentic and sourced directly from the manufacturers.